Privacy Policy

1. What Personal Data We Collect

We collect only the personal data that is necessary for the purposes described below. This typically includes:

• Contact information: name, email address, and telephone number, collected via our website contact form or by telephone.
• Enquiry content: the message or question submitted through our contact form.
• Session-related information: background information relevant to your session (such as employment history type), shared verbally during the session. We do not retain written copies of this.
• Website usage data: collected automatically via cookies and analytics tools, including pages visited and time spent on the site. See Section 5 for details.

Legal basis: We process personal data on the basis of consent (for enquiries submitted via our contact form and for optional cookies), legitimate interest (for website analytics and improving our services), and the performance of a contract (for arranging and delivering sessions).

Retention: Contact enquiry data is retained for up to 24 months from the date of last contact. Session-related verbal information is not recorded or stored. Website analytics data is retained as per the settings of the analytics platform used.

2. How We Use Personal Data

Personal data collected through our website or during our sessions is used for the following purposes:

• Responding to enquiries submitted through our contact form or by telephone.
• Arranging session appointments and providing follow-up support where applicable.
• Sending information about the session you have enquired about or booked. We do not send unsolicited marketing communications.
• Improving our website and understanding how it is used, through anonymised analytics data.
• Meeting our legal obligations under Malaysian law.

We do not sell personal data to third parties, and we do not share it with third parties for marketing purposes. Data may be shared with service providers who assist us in operating the website (such as hosting providers), subject to appropriate data processing agreements.

3. How We Protect Personal Data

• Personal data is stored on secure servers with access restricted to authorised personnel only.
• Our website uses HTTPS encryption to protect data in transit.
• We do not retain scanned or photocopied copies of participant documents shown during sessions.
• Internal access to contact enquiry records is limited to team members with a direct need to respond.
• In the event of a data breach that is likely to result in a risk to individuals, we will notify affected parties and, where required, the relevant authority, as soon as reasonably practicable.

4. Cookies

Our website uses cookies to function correctly and to understand how visitors use it. We use the following categories:

• Essential cookies: Necessary for the website to operate. These cannot be disabled.
• Analytics cookies: Help us understand how the website is used. Used only with your consent.
• Preference cookies: Remember your settings (such as cookie consent). Used only with your consent.

You can manage your cookie preferences at any time via our Cookie Policy page.

5. Your Rights Under the PDPA

Under Malaysia's Personal Data Protection Act 2010, you have the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data we hold about you.
• Right of correction: You may ask us to correct inaccurate or incomplete data.
• Right to limit processing: You may request that we limit the use of your data in certain circumstances.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
• Right to lodge a complaint: If you believe your data has been handled incorrectly, you may lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP).

To exercise any of these rights, contact us at [email protected]. We will respond within a reasonable timeframe and no later than 21 days from receipt of your request.

6. Third-Party Links

Our website may contain links to external websites, including official Malaysian government agencies and public bodies. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy notices of any external sites you visit.

7. Age Requirement

Our services are intended for adults aged 18 and above. We do not knowingly collect personal data from individuals under 18. If we become aware that we have collected data from a minor without appropriate consent, we will take steps to delete it promptly.

8. Changes to This Policy

We may update this policy from time to time. Where changes are material, we will update the "Last Updated" date at the top of this page. Continued use of our website after changes are posted constitutes acceptance of the revised policy. We recommend checking this page periodically.