Accounts from People Who Came Through Our Doors
The best way to understand what an Everquiet session involves is to hear from those who have attended. These are their words, in their own terms.
Back to HomeParticipant Experiences
These accounts are shared with participant permission. Names and roles are as provided.
I retired from teaching after thirty years and honestly had no idea what documents I even had. My EPF statements were from three different addresses. The Document Organisation Workshop gave me a filing system I actually understand. Took about four hours but by the end I knew exactly what I had and what was missing.
The Orientation session helped me understand how the EPF restructure actually affects my account. I had read things online but the explanations were contradictory. The reference sheet they gave me made it clearer than anything else. I would have liked a little more time on the PERKESO section but overall it was worth the drive.
As a civil servant I had always assumed my pension would just appear when I retired. After the Complete Set programme I understand the process much better — what forms I need to submit, what office to visit, and in what order. The binder they helped me put together is sitting next to my application papers now.
I run a small trading business and have been self-employed for most of my career, so my retirement situation is different from most. The orientation session helped me understand which parts of the Malaysian framework actually apply to me. They were straightforward about where I needed to go for advice rather than trying to cover things outside their scope.
My husband and I attended together — we asked if that was possible and they accommodated us without any issue. The workshop helped us finally get our joint paperwork sorted. The checklist is still on the fridge. The pace was comfortable, nothing felt rushed. I would suggest it to colleagues who are within five years of retirement.
Even as an accountant I found the Orientation useful — the terminology used in pension documents is not standard accounting language. The reference sheet they provided is something I have shared with a few colleagues. The session was well-structured and the facilitator was knowledgeable without being condescending.
Participant Journeys in Detail
Three accounts illustrating how participants approached the programme and what they gained from it.
Scattered Records, Approaching Retirement
A primary school teacher from Petra Jaya with thirty-two years in the civil service had documents spread across four boxes in different rooms, with some statements going back to the early 1990s. She knew she had pension entitlements but had no clear picture of what she would need to bring to the Pensions Division or how to prepare her application.
Complete Retirement Information Set
Over three appointments across six weeks, the participant attended the orientation session, then returned with all her document boxes for the organisation workshop. The third session focused on her specific civil service pension process and helped her prepare a list of questions for her visit to the relevant department. A personal binder was prepared during the second and third sessions combined.
Documents Organised, Appointment Prepared
She left with a fully organised binder, a reference list of what to bring to her pension appointment, and a set of written questions for her visit to the Pensions Division. She later reported that the appointment went smoothly and she had all the documents the officer asked for.
"I did not know this kind of session existed. It was exactly what I needed."
Multiple Employers, Multiple Accounts
A logistics supervisor in his late fifties had worked for five different employers over his career, in both the private sector and one statutory body. He was unsure which EPF account applied to which period and had never checked his PERKESO records.
Orientation + Document Workshop
He started with the Orientation to understand the differences between his EPF and KWAP entitlements. At the workshop, documents from five different employers were sorted chronologically and cross-referenced with his employment record. A gap list identified three years where contribution statements were missing and noted where to obtain duplicates.
Full Picture, Clear Next Steps
He left with a complete chronological record set for the periods he had documentation for, a clear note of gaps and where to request replacements, and an understanding of which official bodies to contact for each part of his record. He described the gap list as the most useful thing he took away.
"I had been putting this off for years. The workshop forced me to actually sit down and deal with it."
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93100 Kuching, Sarawak
Saturday: 9:00 AM – 1:00 PM
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Each of these participants started by simply sending an enquiry. There is no commitment involved in asking a question. Contact us to discuss which session suits your situation.
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